FAQ

+ Is FOLD At Home right for me?

We hope so! The first ten days of your membership are totally free - sign up and we’ll get you started! From then on, it’s £15/month (those of you on month-to-month memberships at the studio have access included) or £150 for an annual membership. You can cancel any time.

+ How much does it cost?

Membership costs £15 per month, or £150 for an annual membership.

+ What if I don't like it?

You can try FOLD At Home free for the first 10 days and if you don't like it you're under no obligation to join! If you do join, you can, of course, cancel at any time for any reason - or no reason at all!

If you cancel, you'll have full access until the end of your billing cycle - please note that your membership fees are recurring and your membership must be cancelled prior to the renewal date. If you have signed up to a yearly subscription, that subscription is also recurring and will renew automatically on the expiry date. It is your responsibility to notify us or cancel according to the instructions on the website if you wish to terminate your membership before the expiry date. We do not offer refunds for part used months.

As a consumer (you are a consumer if you are any individual acting for purposes which are wholly or mainly outside your business), you are protected under consumer rights legislation - including that we must provide FOLD At Home with reasonable care and skill. You also have the right to a 14 day 'cooling off' period after purchase. The cooling off period will expire 14 days after you sign up for membership. However, if you confirm to FOLD that you wish to gain access to the membership resources during the 14 day cooling off period, then you lose your right to cancel under the cooling off period. Logging into the membership site acts as confirmation. At this point, our refund and cancellation policies apply.

+ How do I sign up?

FOLD At Home is coming soon! Sign up here to be the first to know when we're live. When we are live...:

You can join FOLD At Home online, by completing the membership form and clicking on the payment link. When you sign up for membership, FOLD Yoga will acknowledge your submission by email.

This acknowledgement does not, however, mean that your membership is confirmed. Access to FOLD At Home is at FOLD Yoga London's sole discretion and we may refuse entry to the membership (if, for example, we don't think the membership is right for you, or if there has been a mistake in the pricing or description of the membership). FOLD Yoga does not have any obligation to provide a reason for this refusal.

+ Can I share an account with someone?

Sharing is caring - but asteya (non-stealing) is one of the basic tenets of yoga. There’s a balance to be struck, so we think it’s fair that we limit sharing an account to your own household.

That means that you agree not to share your login details with any person who does not habitually live with you - excessive viewings or logins by any member may be treated as fraudulent use of the membership, in which case it will result in the immediate cancellation of membership without a refund. When you become a member you agree to take all actions possible to protect your login details from fraudulent use. FOLD reserves the right to cancel any membership we believe has been compromised, or is being used fraudulently, at our sole discretion.

When you sign up for the membership, you will be given your login information. You are responsible for maintaining the confidentiality of your password and other login information, and are fully responsible for all activities that occur under your password or account. You agree to: (a) immediately notify me of any unauthorized use of your password or account or any other breach of security; and (b) ensure that you log out from your account at the end of each session.

+ Is there an age limit?

Yes; you have to be 16 or over to sign up (and in doing so you confirm that you are 16 years or older).

+ What are your plans for the platform? Will you keep adding new videos?

Just try to stop us!

We will be uploading at least two new videos each week - often more! And if you have suggestions of things you'd like to see more of on the platform, we'll work hard to make that happen too - we can't wait to hear your ideas! Email us on hello@fold-london.co.uk if you have any ideas!

FOLD reserves the right to make changes to the membership from time to time. The availability of the content, as well as platforms and compatible devices, may change. FOLD also reserves the right to replace or remove any resources and the platforms available to you through the membership and to make any other changes as we see fit. We may, from time to time, with respect to any or all members, offer certain features or other elements of the membership, including promotional features, user interfaces, plans and pricing.

+ Is it safe to practise yoga at home if I've never done it before?

We always recommend checking with your doctor before starting any new physical activity - particularly if you're recovering from illness or injury, if you're pregnant, if you've recently had a baby, or if you have anything else going on which might impact on the way that you move.

Nothing in our classes should cause you any physical pain and it is your responsibility to practise within the limits of your own body. FOLD expressly excludes all responsibility, and shall have no liability, for any damages, loss or injury suffered by you or any third party as a result of your participation in FOLD sessions or your reliance on any information or guidance FOLD provides to you, except where we have failed to use reasonable care or skill.

Having said that, yoga teachers earn their livings teaching the classes on FOLD At Home to hundreds of people (face-to-face) week in, week out: all we've done is make the classes easier to access. So, we see the way bodies respond to these practises in real life and we know that they are safe, they are strong, and, most importantly, they feel good. Please listen to your own body when you practise; rest when you need, and drop us a line if you have any specific questions!

The guidance we offer is not a substitute for the consultation, diagnosis or medical treatment offered by your doctor or healthcare provider and by signing up to FOLD At Home you agree not to treat it as an alternative medical treatment. You also agree not to delay or disregard medical treatment or advice as a result of guidance we provide to you.

+ What sort of results can I expect from regularly practising?

We practise yoga because it makes us feel good and we hope it will do the same for you. You get out what you put in - ‘results’ from yoga are entirely dependent on your commitment and the consideration with which you practise.

The membership resources are not a weight loss programme and do not offer diet advice. Nor do they treat mental disorders or substitute for counselling, therapy, mental health care or medical treatment of any kind. By signing up you confirm that you will not use Fold At Home as such.

That being said; if you practise regularly (we recommend 2-4 times per week), you can expect improved strength and flexibility, a sense of focus, an increased sense of energy and vitality, and a better mood!

+ What happens if there are tech issues on either side?

If 2020 has taught us anything it’s that sometimes things go wrong! The availability of the membership might be affected by events beyond our reasonable control. If so, there might be a delay before FOLD can make the membership available again. FOLD will make reasonable efforts to limit the effect of any of those events, will keep members informed of the circumstances and will endeavour to provide access as soon as practicable. Examples of events like these include IT issues and problems with hosting providers.

In the event that membership resources are not available in whole or in part at any time, or become corrupted, are deleted or are failed to be stored, FOLD has no liability in any circumstances.

When you gain access to the resources in the membership, the resolution and quality of the resources you receive will depend on a number of factors, including the type of device you are using and your bandwidth, which may fluctuate during the course of your viewing. While FOLD uses all reasonable endeavours to provide a quality viewing experience, we cannot make any guarantees as to the resolution or quality of the content you will receive.

In order to access the resources in the membership, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements of the membership platform and software. FOLD may change the requirements for compatible devices from time to time in order to improve the user experience and whether a device is (or remains) compatible may depend on software or systems provided by the device manufacturer or other third parties. As a result, devices that are compatible when you sign up may cease to be compatible in the future.